FAQ

Pets; like cats and dogs (except the outrageous dogs like American Pitbull Terrier, American Staffordshire Terrier, Bull Terrier, Staffordshire Bull Terrier, Japanese Tosa, Dogo Argentino, Doberman, Rottweiler) those have a valid international vaccination and health card besides any other document which government requires, can be accepted for carriage in case both parties agreed in advance.Acceptance of pets' carriage is only possible if the owner of the pet takes full responsibility.

Personal luggages are accepted aboard within considerable weight and size. Heavy and large items those required to be declared to customs, can be carried by cargo ships only.

Seats have no numbers. You are welcome to choose anyone to your liking.

There is a kiosk in the main passenger saloon where you can buy fruit juices, coffee, tea, water, cakes and potato chips.

You are requested to contact our check-in office at the cruise port and get your boarding cards from the desk. It is not possible to pass through passport and customs' gates controls without havîng a boarding card.

Passengers are required to be ready at least 1 hour before the departure time for passport formalities.

You can make your reservation either by a phone call to our office or via our Online Booking system on our website 24 hours prior to your departure date.

You can call our consultant line and forward your request for extension. Our consultants will assist you with availability.

Please find the hotel's details on whether the hotel accepts pets. When choosing hotel accommodation, check the pet-friendly option in the filtering feature, and hotels with this feature will be offered for booking.

Such requests depend on the availability of the hotel. The hotel reserves the right to refuse this request at the last moment, even if the hotel has already been confirmed. Some hotels can confirm your requests for a half-day or full daily fee. For more information, please contact our customer support team.

We will contact you after you have made a pre-reservation on our site. You can pay your payments by visiting our offices, by calling our consultants or at the beginning of the service.

After purchasing your service from our website, you can call our consultants for any questions you want and ask for help. Information about your service and guide information, hotel details, flight tickets, etc. are reported to you by e-mail and telephone 2 days before the start of the service period.

This information is requested by the competent authorities for transportation, accommodation and travel options. Incorrect information may cause your service to be canceled.

Every family member who is going to travel abroad must have a passport valid for at least 6 months.

Changes in non-promotional content can be made by paying penalty and price differences. Conditions that cannot be changed are stated in the Terms of Services.

For the cancellation of reservations and tickets, the rules stated in the Terms of Services. There is no cancellation right to cancel the promotional contents. Please see our Terms of Services page for more details.

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No. There are only popular content on our site. You can consult with our advisors for more specific holiday plans. Please feel free to contact us. We offer all kinds of possibilities for you.

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